Shipping & Delivery

Order Preparation

Products available for purchase on this Website, subject to stock availability, are generally handed over to the courier within 1–2 business days of receipt of the Order.

Orders are prepared from Monday to Friday. During particularly busy periods—such as sales, promotions, public holidays or periods of high order volume—the Seller reserves the right to extend the processing time to approximately 3–4 business days.

Orders are shipped via GLS, which delivers on business days (Monday to Friday). The courier does not provide advance telephone notification and cannot accommodate requests for delivery within specific time slots.

Order Delivery

Upon delivery, the Customer must carefully inspect the package for any signs of damage before signing the courier’s delivery receipt.

Products are carefully packed in boxes bearing the Seller’s branding and sealed with adhesive tape.

If the package shows signs of tampering or the seal is damaged, the Customer must either accept the delivery subject to inspection or refuse it.

In the event of an unauthorised signature, visible signs of tampering, or damage to the package or its contents, the Customer must immediately notify the courier and contact the Seller at shop@alessandroenriquez.com. The original packaging must be retained for inspection and, where possible, photographs should be provided.

Any claim relating to tampering, damage, missing items or delivery to an incorrect address must be reported within 2 (two) days of the delivery date shown in the courier’s tracking information. Claims submitted after this deadline cannot be accepted.

The Customer agrees to accept delivery of the Order. If delivery cannot be completed for reasons attributable to the Customer—including an incorrect or incomplete address, the recipient’s absence, incorrect telephone details, refusal of delivery or similar circumstances—any shipping costs incurred and applicable customs charges will be deducted from any refund due.

Shipping Costs

Below are the shipping costs for each country to which we deliver via GLS courier:

ZONE 1

€12.00 – Italy, Austria, Germany, Belgium, Czech Republic, France, Luxembourg, the Netherlands and Poland

ZONE 2

€18.00 – Denmark, Portugal, Slovakia, Spain, Switzerland, Hungary and the United Kingdom

ZONE 3

€25.00 – Bulgaria, Croatia, Estonia, Romania, Serbia, Slovenia, Sweden, Cyprus, Finland, Greece, Ireland, Malta, Norway and Turkey

Delivery Times

Once the shipment has been handed over to the courier, delivery is generally expected:

within 24–48 business hours for destinations in mainland Italy;
within 48–72 business hours for destinations in Sicily, Sardinia and Calabria, as well as European countries.

Delivery may take longer for certain remote or hard-to-reach locations. Please refer to the tracking link sent by email for the latest shipment updates.

The delivery times indicated are estimates only and are not binding. The Seller shall not be held liable for delays caused by force majeure or circumstances beyond its reasonable control, including, but not limited to, strikes, administrative measures, customs inspections, international transport disruptions, shortages of raw materials, adverse weather conditions or natural disasters.

During sales, promotional periods and the Christmas holidays, deliveries may take longer than usual. To receive Orders by Christmas, we recommend placing your order by 15 December.

Shipment Tracking and Flex Delivery Service

Once the Order has been handed over to the courier, the Customer will receive a notification containing the tracking number, which can be used to monitor the shipment status in real time.

Where available, GLS may send the recipient a notification regarding its FlexDeliveryService, which allows delivery preferences to be customised by selecting from the available options, including collection from a participating GLS Point near the delivery address.

Use of this service is optional. No action is required if the Customer wishes to keep the delivery arrangements originally scheduled.

If the shipment has not been delivered within 2 (two) business days of receiving confirmation that it has been handed over to the courier, the Customer is invited to contact the Seller by completing the dedicated form available here.

In all cases, the Seller undertakes to deliver the Products without undue delay and, unless otherwise agreed with the Customer, within the maximum time limit established by Article 61 of the Italian Consumer Code.

Terms and Definitions