FAQ

Log into your account to track your shipment.

After completing your order, it will remain in processing for up to two working days.

When your parcel is ready, it will be shipped and you’ll receive a confirmation email. Click on “Follow your order “.

If by chance the tracking link should be off or wrong, it will activate within 72 working hours and you will be able to see the delivery date.

Always check this link from which you will be able to verify the delivery attempts already occurred and any issue from the courier in identifying your address.

We kindly remind you that the couriers do not deliver by appointment and there is no telephone contact with them.

Of course, you can view your parcel that is out for delivery by accessing the section “My orders “, by clicking on “view order ” and then on “Follow the shipment online “.

PAYPAL

By choosing the PayPal payment method the customer can pay directly through his PayPal account. Loverlock reserves the right to send the goods only to the address indicated on the account verified by PayPal.

We currently ship in Italy with express courier with a cost of €10 from Monday to Friday within 1 to 3 business days from the order according to the delivery areas and anyway never on holidays.

Please note that we do not deliver to mailboxes (P.O. Boxes).

All orders can be returned within 14 days of when the package has been received by contacting us at info@alessandroenriquez.com

Size/Color Exchange

It is possible to make an exchange only for a different size or a different color of the same product, when available. For exchanges follow the same procedure.

Refund

The refund will be made as soon as the return arrives at our warehouses and the items will be verified.

For orders paid by credit/debit card, the amount refunded will normally be available to customers in about 10 days, and will still be visible on the next card statement. The timing may vary slightly depending on the bank circuit of the credit card used.

We remind you that the currency date of the refund is the same as the charge, so you will not suffer any loss in terms of bank interest.

For orders purchased through PayPal the refund will be made to your original PayPal account and will be immediately visible. The actual credit card refund from your PayPal account depends on the bank that issued the card.

In case of gift, the reimbursement will be made towards the person who made the payment.

Reimbursement will be issued in the same currency as the original purchase. Any differences in the amount due to fluctuation of the exchange rate cannot be refunded.