{"id":3245,"date":"2026-09-02T10:29:09","date_gmt":"2026-09-02T08:29:09","guid":{"rendered":"https:\/\/enriquez.urbanstudios.it\/faq\/"},"modified":"2026-09-16T15:42:58","modified_gmt":"2026-09-16T13:42:58","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.alessandroenriquez.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
[vc_row full_width=”stretch_row_content_no_spaces” el_class=”legalEnriquezWrap”][vc_column width=”1\/6″][\/vc_column][vc_column width=”2\/3″][vc_column_text css=”” el_class=”titPagina titPaginaCollezioneInterna”]FAQ[\/vc_column_text][vc_empty_space][vc_column_text css=”” el_class=”subTitLegalPage”]\n
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ORDERS & PAYMENTS<\/strong><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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Choose the product you wish to purchase, select any available options and add it to your cart. Then, proceed to your cart and follow the instructions to enter your shipping details and complete the payment.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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<\/div>\n[\/vc_toggle][vc_toggle title=”How do I know if my order has been received?” color=”black” css=””]Once you have completed your purchase, you will receive a confirmation email at the address provided when placing your order. If you cannot find it, please check your spam or junk mail folder.[\/vc_toggle][vc_toggle title=”Which payment methods can I use?” color=”black” css=””]The available payment methods will be displayed at checkout, before you confirm your order.[\/vc_toggle][vc_toggle title=”Is online payment secure?” color=”black” css=””]Yes. Payments are processed through secure systems in compliance with the security standards applicable to online transactions.[\/vc_toggle][vc_toggle title=”Can I cancel an order?” color=”black” css=””]\n
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If you wish to cancel an order, please contact us as soon as possible at shop@alessandroenriquez.com<\/a>. If the order has already been prepared or handed over to the courier, cancellation may no longer be possible.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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<\/div>\n[\/vc_toggle][vc_toggle title=”Can I use more than one promotional code on the same order?” color=”black” css=””]Unless otherwise stated, promotional codes cannot be combined. Only one promotional code may be used per order.[\/vc_toggle][vc_column_text css=”” el_class=”subTitLegalPage”]PRODUCTS & AVAILABILITY<\/strong>[\/vc_column_text][vc_toggle title=”Are the products purchased online authentic?” color=”black” css=””]Yes. All items available on the official Alessandro Enriquez online store are authentic brand products or are made in collaboration with authorised manufacturers.[\/vc_toggle][vc_toggle title=”Do the images accurately represent the products?” color=”black” css=””]\n
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We make every effort to represent colours, materials and details as accurately as possible. However, their appearance may vary slightly depending on your screen and device settings.For products featuring all-over prints, the placement of the pattern may differ from the images shown on the website.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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No. Ceramics and other handcrafted or hand-decorated items may feature slight variations in colour, shape or decoration. These characteristics are not considered defects; they are a natural result of the artisanal process and make each piece unique.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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A product that is temporarily unavailable may become available again. You can check the relevant product page periodically or contact us at shop@alessandroenriquez.com<\/a>.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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<\/div>\n[\/vc_toggle][vc_toggle title=”Where can I find the product care instructions?” color=”black” css=””]Care instructions can be found on the label, packaging or product page. We recommend following them carefully to preserve the colours, materials and decorative details over time.[\/vc_toggle][vc_column_text css=”” el_class=”subTitLegalPage”]SHIPPING<\/strong>[\/vc_column_text][vc_toggle title=”Which countries do you ship to?” color=”black” css=””]\n
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We ship to Italy and the following European countries:<\/p>\n